D2C ecommerce brands · Lagos · WhatsApp Bot

Never miss a WhatsApp customer inquiry again

Capture every customer conversation seamlessly with our AI bot.

Imagine your thriving ecommerce brand in Lekki receiving a message at 10 PM from a potential customer asking about the status of their delivery. With aireceptionist, that message is captured effectively, even during your off-hours. Our WhatsApp AI bot immediately acknowledges the inquiry, providing fulfilment SLAs or tracking details directly in the chat. If the conversation requires a nuanced response, we escalate it to a human operator to maintain that vital personal touch. Whether it’s a fashion boutique in Yaba seeking to provide exceptional customer service or a wellness centre in Ikoyi wanting to manage appointment bookings efficiently, our solution is tailored for you. As shopping trends peak during school holidays and tourist seasons, don’t let critical messages slip through the cracks.

WhatsApp Bot NGN 149,000/month · human handoff · WhatsApp Business API + SMS fallback · TCPA compliant
15,000 messages/month
Messages / mo
<2 seconds
Response time
18%
Human handoff
99.9%
Uptime

Why a WhatsApp bot for d2c ecommerce brands in Lagos

WhatsApp-only messaging with a human operator on standby — no missed enquiries, no cold calls.

Instant Customer Engagement

With a response time of under 2 seconds, you achieve an instant-reply rate of 90% on WhatsApp, ensuring customer queries are addressed promptly.

Human Escalation When Needed

Our AI handles 82% of inquiries autonomously, but escalates complex cases to a human operator, ensuring customers feel valued and understood.

Seamless Integration with Your Tools

Integrate with tools like Fresha and Zettle, allowing you to manage orders, track ROAS, and keep everything organised within WhatsApp.

Reduced No-Show Rates

Experience a 25% reduction in appointment no-shows with in-chat booking capabilities that make the process straightforward for your customers.

WhatsApp use cases for d2c ecommerce brands

  • Customer asks about an order status via WhatsApp at night.
  • Ecommerce brand receives a voice note for a product inquiry.
  • A customer sends a photo of a damaged product for resolution.
  • WhatsApp Business notification about a new delivery schedule.
  • Client requests to book a wellness appointment through chat.

WhatsApp market in Lagos

In Lagos, WhatsApp is not just a messaging app; it's a lifeline for D2C ecommerce brands. With over 50% of the population using WhatsApp daily, businesses in Victoria Island, Surulere, and beyond rely on this platform for quick communication. As commerce grows more competitive, especially with the rise of local fintech companies, brands must leverage WhatsApp to meet customer expectations. Seasonal trends, such as increased shopping during the festive periods, create urgency for ecommerce brands to respond to messages promptly, making reliable customer service crucial.

WhatsApp Bot FAQs

How can aireceptionist help my ecommerce brand?+
aireceptionist enhances your customer service by ensuring every WhatsApp inquiry is captured and handled efficiently, even outside normal business hours.
What types of messages can the bot manage?+
It can handle inquiries related to fulfilment SLAs, order tracking, and booking appointments, allowing you to streamline communication seamlessly.
Is training needed to use this service?+
No extensive training is required. Our bot easily integrates with your existing processes and tools, making it user-friendly for your team.
What happens if the bot cannot resolve an issue?+
The bot will automatically escalate the conversation to a human operator who can address the customer's needs directly, ensuring high-quality service.

WhatsApp Bot for D2C ecommerce brands in Lagos?
Get started today.

NGN 149,000/month · WhatsApp Business API + SMS fallback · human handoff · TCPA compliant · Setup in 24h · no contract.

Activate WhatsApp Bot